1. Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping rates & delivery estimates
We offer free delivery service 25 miles away from Hayward, CA 94545
Free delivery covered city: Daly City, Fremont, Hayward, Milpitas, Mountain View, Oakland, Redwood City, Palo Alto, San Francisco, San Mateo, Santa Clara, Sunnyvale, San Jose,
3. Shipping charges for your order will be calculated and displayed at checkout.
Estimates $30 around.
No shipping fee for $600 over order.
4. Delivery delays can occasionally occur for the reason below:
Customer order change request
Some official business pending notice
5. Shipping Location
We ship to solid addresses with the U.S. territories.
We can’t ship to all the states below:
HI, ND, NH, UT, MS, AL, VT, KY, SD
6. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 48 hours (exception Saturday and Sunday)
7. Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (Tariffs, Taxes, etc.)
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please don’t open it and take picture of the whole package and contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Due to the nature of sake, we do not accept alcohol returns. If for some reason your sake delivery was damaged or lost during shipping you have 3 days from the date of the delivery to notify us, and we will ship the product again or provide for an exchange of equal value at our discretion. If 3 days have gone by since your date of the delivery, we cannot, unfortunately, offer you a replacement. We do not offer any reimbursements if the aesthetics of the products are damaged.
Once you receive your order, before opening your package, please do 2 steps below:
1. take a photo of the fully packed box, also check if there is any damage to the package.
2. If you find any problems, please keep the shipping box and product(s) you want to return and notice us within 3 days!
without this 2 steps, we can't help you for the returning process
We only help customers who have package problems and damage problems for the returning process.
No product exchange or missing refund service.
So please check your order and invoice, make sure there is no problem.
Shipping fees are usually never refundable once the package leaves our store. We charge a reshipment fee if your package has failed to complete delivery and is returned to us due to the driver not able to obtain a signature from someone 21 or older at the time of delivery.
Orders will be refunded less a 40% restocking fee if the order refuses to pay for a reshipment fee.
All sales are final for any perishable items. We have the right to deem which items are perishable. Although we do our best to warn you before purchase or ship out, you are responsible for the risks for purchasing and/or shipping perishable items. We will only offer a refund or replacement for broken or lost packages.
All orders placed as "Hold for Store Pick Up" must be picked up within 30 days. Any orders that are not picked-up within 30 days will be refunded less a 40% re-stocking fee.
Please contact us at email us at firstname.lastname@example.org to report damaged goods so we can respond as quickly as possible.